FAQ
We have developed a small guide for common questions that you might have in your mind. We have tried to cover all those important questions with detailed answers about them. In case you have more questions, please do not hesitate to contact us.
Frequently Asked Questions:
1. Who are We?
Answer: Every day, we provide transfer services to hundreds of passengers through its well-established network of insured, licensed professional drivers. Our main aim is to make the ride comfortable and hassle-free and you can enjoy the true meaning of your visit. With our service, you can be sure about the quality and reliability of the services.
2. Is there any additional charge for my airport transfer?
Answer: Customers are not obligated to pay an extra cost except for the given. You don't have to worry about the bridge toll, parking fees, or about traffic. Everything is included in the price.
3. Do you provide group transfers?
Answer: We offer Group Transfer through Minivans/Minibuses or by regular buses up to 45 people. Our experienced driver will take you to your destination with great professionalism. Moreover, all of our drivers hold valid licenses and insurances.
4. Do you provide transfer services for special events?
Answer: TRANIGO is the solution to all your commute problem. You want to book a ride for special occasions or events like weddings, birthdays and all, well you are in the right place. You can relax and let us handle this for you.
5. Do you provide transfer services to other cities?
Answer: TRANIGO believes in being a one-stop service for all your needs. We can provide you with transfer services to any city of your likeness. The offered price is inclusive of all toll taxes, and other costs. There will be no hidden costs involved.
6. What vehicles do you offer?
Answer: You can book a range of vehicles through TRANIGO from four-seater Standard cars to Luxury models. For individuals to bogger groups with various sizes. The examples are: Standard - Skoda Octavia or similar Executive - Mercedes Benz E-Class or similar Luxury - Mercedes Benz S-Class or similar People carrier - Peugeot 5008 or similar Large people carrier - Ford Tourneo or similar Minibus - Renault Master or similar Executive people carrier - Mercedes V-Class or similar.
7. What are our Meet & Greet services?
Answer: Share your flight number when you book a ride with us or the airport you are flying from/to and we will adjust your pick-up time automatically that is needed. Whether your flight is in time or late, we will wait for 45 minutes after your flight arrival time to provide plenty of time to collect your bags. Our staff will be waiting for you with a board, we will share the illustration of this board with you.
Comments (10)
Hi, willing to book a transfer from Istanbul new airport, I have two questions: 1 / What drop off location do I have to choose to match this adress: Ottoman's pearl hotel - Kadırga Square Comertler Street No 3/101, Fatih, Istanbul ? 2/ We will be on turkish flight TK 53 coming from Tokyo, scheduled around 3:30AM. Thanks to confirm that there will be no additionnal charge in case of delayed flight. Thanks in advance Best regards
need minibus for 6 persons with one wheel chair accessible from Istanbul new airport to umraniye
My apologies but we have to cancel this order TR34ASIXWO6L7. I have to make some changes, wrong flight number is indicated
Dear Baizakova Nuraiym; One of our customer service team member will be in touch with you. Please let him know correct flight number He will modify your booking with pleasure
Hello I booked your minivan for two people to transfer on sep 2 2023 at 11:00 am. But I want to change the time to around 2:30 pm. I will appreciate if you tell me it is possible or not. Thank you
Dear Hwang yeong ran; We always try to do our best for your travel needs. Please let us know details and we will be happy to update it. PS Please get in touch via WhatsApp at +90 545 445 87 14 for urgent inqueries.
I don't see from your drop-down menu for a drop-off at Antique Hostel in IST Istanbul.
Dear Sheila; First of all thank you very much for your kind interest in our services. Antique Hostel located in old city called Sultanahmet so that please select Sultanahmet (Old City) as your drop off location.
can we cancel the booking if the flight cancelled
Dear Alex; Yes you can cancel any time you want.
I don't see from your drop-down menu for a drop-off at the Grand Yavuz Hotel in Istanbul. What should I pick?
Dear Jeed; Your Hotel located in Sultanahmet - Old City Please select old city at drop down menu
the booking accidently dated my return for 14/10/2024. Its supposed to be 24/10/2024?? How do we go in to correct it?
What happens if my flight is delayed and cannot make it to the time booked?
Dear Linda; We will be also monitoring your flight online and inform your driver in case of any delays.
My Hotel is Wish More Hotel in Byrampasa. What is the location to be selected in the dropdown.
Your Hotel Located in Bayrampasa - Esenler Otogar area